AI customer service chatbot
Our solution of ChatBot Customer Service automated thanks to Artificial Intelligence, is designed to adapt to your particularities and transform your customer service. Thanks to seamless integration directly into your message management tool, our chatbot responds to customer support tickets based on your instructions, history and knowledge bases.
Provide your customers with a responsive, personalized support experience. Our chatbot processes requests in real time, ensuring increased customer satisfaction and continuous support, 24/7.
HOW IT WORKS ?
Personalized knowledge base
For each client, we develop a specific knowledge base, without any need for configuration on your part.
AI-generated responses
Using generative AI, responses are automatically created, providing speed and accuracy.
Continuous quality control
Each response is validated by human customer service agents, ensuring the quality and reliability of interactions.
Customer Service Automation
Step 1
1. New ticket
2. Response saved as draft
3. Verification and correction
4. Manual sending
Step 2
1. New ticket
2. Response
3. Automatic confidence index check
4. Automatic sending
Complete support
1. Day 1 - Setup
- Integration with customer service tool
- Choice of a reduced scope
- Writing a draft
2. Iterations (8 weeks)
- A point and an update
per week - Gradual enlargement
of the scope - From prewritten message to automatic message
3. Automatic confidence index check
- Setting up regular automatic analyzes
- Macro and micro feedback from the right teams
4. Ad Vitam
- Software upgrades
- Adaptation to customer developments